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Page is not visible on second monitor when using IMiS/Scan or IMiS/View

Product:IMiS/Scan, IMiS/Scan++, IMiS/View, IMiS/View++
Release:9.7.1610
Date:08/19/2017

Case: IMiS/Scan and IMiS/View clients have problem showing document pages on some hardware configuration with two monitors when document is opened on second monitor.

Description:

If PDF or TIFF document is opened with IMiS client on second monitor, first page will not be shown. This problem has occurred only on some computers with two monitors.
Although we didn't find a cause for it, we found a temporary solution. Unchecking preference setting "Scale binary images to grayscale" is enough to correctly show document on second monitor.
This setting if found on Preference dialog box under category "View options".



Default setting for this option is check. It is used to improve viewing quality of black and white images. This settings affects only the display of the page on the screen.

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